Privacy Policy

Last updated: September 11, 2025

Information We Collect

CallKatch collects information necessary to provide our SMS automation service:

• Business Information: Business name, email, phone numbers
• Customer Data: Phone numbers and SMS conversations for service delivery
• Usage Data: Call logs, message analytics, and service performance metrics

How We Use Your Information

• Provide automated SMS responses to missed calls
• Generate AI-powered customer conversations
• Send service notifications and billing information
• Improve our service quality and features

Data Security

We implement industry-standard security measures to protect your data:

• TLS encryption for all data transmission
• Secure database storage with access controls
• Regular security audits and monitoring
• Limited employee access on a need-to-know basis

Data Sharing

We do not sell or share your personal information with third parties, except:

• Service Providers: Twilio for SMS delivery, OpenAI for AI responses
• Legal Requirements: When required by law or to protect our rights
• Business Operations: With your explicit consent for specific features

Your Rights

You have the right to:

• Access and review your stored information
• Request correction of inaccurate data
• Delete your account and associated data
• Export your data in a portable format

Data Retention

We retain your data for as long as your account is active. After account deletion, we remove personal data within 30 days, except where required by law.

Contact Us

For privacy-related questions or requests, contact us at:

Changes to This Policy

We may update this privacy policy periodically. We will notify active users of significant changes via email or through our service.