Help & Support

Get answers to common questions and contact support

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Frequently Asked Questions

Our SMS automation system works in three simple steps:

  1. Missed Call Detection: When a customer calls your business and you can't answer, our system automatically detects the missed call.
  2. Automatic SMS: Within seconds, we send a personalized SMS to the customer using your custom message template.
  3. Smart Responses: When customers reply, our smart assistant provides intelligent responses based on your business information, helping with booking, questions, and more.

The entire process is automatic and requires no manual intervention from you.

CallKatch gives you a dedicated business phone number. When customers call it, your phone rings. If you miss the call, the customer gets an instant text.

Your CallKatch Number: Found in your business dashboard after signup
Getting Started:
  1. Sign up and get your CallKatch phone number
  2. Share your number — add it to your Google Business Profile, website, social media, and anywhere customers find you
  3. Try it out — call your CallKatch number and let it ring. You'll see the missed call SMS in action
Testing Your Setup
  1. Call your CallKatch number from another phone
  2. Let it ring without answering
  3. You should receive an instant SMS
  4. Reply to test the smart assistant

Need Help? Contact our support team for personalized setup assistance.

Yes! You have full control over your SMS messages:

  • Initial SMS Template: Customize the first message sent to customers after missed calls
  • Business Information: Add your hours, address, services, pricing, and special instructions
  • Smart Responses: Your assistant uses your business information to provide accurate, helpful responses to customers
  • Booking Integration: Add your booking links so customers can schedule appointments directly
  • Contact Details: Include your email, website, and other contact information

Edit your business profile anytime to update these settings.

Our billing system is simple and transparent:

  • 14-Day Free Trial: Every new business gets a full 14-day trial with unlimited SMS
  • Monthly Subscriptions: Choose from Basic ($29), Professional ($59), or Enterprise ($149) plans
  • SMS Limits: Each plan includes a monthly SMS allowance with overage charges for additional messages
  • No Setup Fees: No hidden costs or setup fees
  • Cancel Anytime: Change or cancel your subscription at any time

View your current usage and manage billing from your dashboard.

Our system is highly advanced with multiple intelligence layers:

  • Context Awareness: Understands customer emotions, urgency, and intent
  • Business Knowledge: Knows your hours, services, pricing, and policies
  • Booking Intelligence: Can help customers schedule appointments and answer availability questions
  • Conversation Memory: Remembers previous conversations for personalized follow-ups
  • Learning System: Continuously improves responses based on successful interactions

The system handles 90%+ of common customer inquiries without human intervention.

If you're not receiving SMS notifications, check these common issues:

  1. Account Status: Ensure your CallKatch account is active and your number is assigned
  2. Trial Status: Verify your trial hasn't expired and subscription is active
  3. Phone Number Format: Check that customer phone numbers are valid US/Canada numbers
  4. SMS Limits: Ensure you haven't exceeded your monthly SMS allowance
  5. System Status: Our system needs to properly receive missed call notifications

Check your call logs in the dashboard to see if missed calls are being detected properly.

Email Support

Need personalized help? Send us an email and we'll respond within 24 hours.

Quick Help
Response Times
  • Email: Within 24 hours
  • Critical Issues: Within 4 hours
Self-Service Options
Check FAQ Above
Tip: Include your business name and phone number in support emails for faster assistance.