Help & Support

Get answers to common questions and contact support

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Frequently Asked Questions

Our SMS automation system works in three simple steps:

  1. Missed Call Detection: When a customer calls your business and you can't answer, our system automatically detects the missed call.
  2. Automatic SMS: Within seconds, we send a personalized SMS to the customer using your custom message template.
  3. AI Responses: When customers reply, our AI assistant provides intelligent responses based on your business information, helping with booking, questions, and more.

The entire process is automatic and requires no manual intervention from you.

CallKatch provides you with a dedicated phone number that you'll forward calls to when you can't answer.

Your CallKatch Number: Found in your business dashboard after signup
Step-by-Step Call Forwarding Setup:
📱 Mobile Phone (iPhone/Android)
  1. Open your Phone app
  2. Go to Settings or Call Settings
  3. Find "Call Forwarding" or "Forward Calls"
  4. Select "Forward when busy" or "Forward when unanswered"
  5. Enter your CallKatch number
  6. Save and test by calling yourself
☎️ Landline/Office Phone
  1. Pick up your phone and listen for dial tone
  2. Dial *72 (or *71 for busy line forwarding)
  3. Enter your CallKatch number
  4. Wait for confirmation tone
  5. Hang up - forwarding is now active
  6. To disable: dial *73
💼 Business Phone Systems
  • RingCentral: Admin Portal → Phone System → Call Handling
  • 8x8: Configuration Manager → Call Routes
  • Vonage: Online Portal → Call Forwarding
  • Grasshopper: App Settings → Call Forwarding
🔧 Professional Setup Options
  • Conditional Forwarding: Only forward when line is busy
  • Time-Based: Forward during specific hours
  • Sequential: Try your phone first, then forward
  • Selective: Forward only certain numbers
✅ Testing Your Setup
  1. Call your business number from another phone
  2. Let it ring without answering
  3. The call should forward to CallCatch
  4. You should receive an SMS notification
  5. Reply to test the AI assistant

Need Help? Contact our support team for personalized setup assistance with your specific phone system.

Yes! You have full control over your SMS messages:

  • Initial SMS Template: Customize the first message sent to customers after missed calls
  • Business Information: Add your hours, address, services, pricing, and special instructions
  • AI Responses: The AI uses your business information to provide accurate, helpful responses to customers
  • Booking Integration: Add your booking links so customers can schedule appointments directly
  • Contact Details: Include your email, website, and other contact information

Edit your business profile anytime to update these settings.

Our billing system is simple and transparent:

  • 14-Day Free Trial: Every new business gets a full 14-day trial with all features
  • Monthly Subscriptions: Choose from Basic ($29), Professional ($59), or Enterprise ($149) plans
  • SMS Limits: Each plan includes a monthly SMS allowance with overage charges for additional messages
  • No Setup Fees: No hidden costs or setup fees
  • Cancel Anytime: Change or cancel your subscription at any time

View your current usage and manage billing from your dashboard.

Our AI system is highly advanced with multiple intelligence layers:

  • Context Awareness: Understands customer emotions, urgency, and intent
  • Business Knowledge: Knows your hours, services, pricing, and policies
  • Booking Intelligence: Can help customers schedule appointments and answer availability questions
  • Conversation Memory: Remembers previous conversations for personalized follow-ups
  • Learning System: Continuously improves responses based on successful interactions

The AI handles 90%+ of common customer inquiries without human intervention.

If you're not receiving SMS notifications, check these common issues:

  1. Call Forwarding: Ensure your main line is properly forwarded to the service number
  2. Trial Status: Verify your trial hasn't expired and subscription is active
  3. Phone Number Format: Check that customer phone numbers are valid US/Canada numbers
  4. SMS Limits: Ensure you haven't exceeded your monthly SMS allowance
  5. System Status: Our system needs to properly receive missed call notifications

Check your call logs in the dashboard to see if missed calls are being detected properly.

Email Support

Need personalized help? Send us an email and we'll respond within 24 hours.

Quick Help
Response Times
  • Email: Within 24 hours
  • Critical Issues: Within 4 hours
Self-Service Options
Check FAQ Above
Tip: Include your business name and phone number in support emails for faster assistance.